Refund policy
RETURN POLICY // CUSTOMER CARE
I want you to be completely satisfied with your selection. Therefore, I am pleased to offer an extended 30-day return policy. This means you have 30 days after receiving your item to request a return from me.
To be eligible for a return, the product must be in the exact condition in which you received it: unworn, unused, with all original tags attached, and in its undamaged original packaging. Additionally, a receipt or proof of purchase is required.
To initiate a return, you are welcome to contact me at any time at caesarmaximilian@gmail.com. Please note that approved returns must be sent to the following address:
Max Kessler
Schukowitzgasse 79A/4/10
1220 Vienna
Austria
Schukowitzgasse 79A/4/10
1220 Vienna
Austria
If your return is accepted, I will provide you with a return shipping label, as well as detailed instructions on how and where to send your package. Items sent back to me without first requesting a return cannot be accepted.
For any inquiries regarding the return process, please feel free to reach out to me directly at caesarmaximilian@gmail.com.
Damages and Issues
Please inspect your order immediately upon receipt. I kindly ask you to contact me right away if the item is defective, damaged, or if you received the wrong product, so that I can promptly evaluate and resolve the issue for you.
Please inspect your order immediately upon receipt. I kindly ask you to contact me right away if the item is defective, damaged, or if you received the wrong product, so that I can promptly evaluate and resolve the issue for you.
Exceptions / Non-Returnable Items
Certain items cannot be returned. This includes promotional sale items or gift cards. Please do not hesitate to contact me if you have questions regarding a specific product.
Certain items cannot be returned. This includes promotional sale items or gift cards. Please do not hesitate to contact me if you have questions regarding a specific product.
Exchanges
The most efficient way to ensure you get your desired item is to return the current piece. Once your return has been accepted and processed, you may easily purchase the new item through a separate order in my shop.
The most efficient way to ensure you get your desired item is to return the current piece. Once your return has been accepted and processed, you may easily purchase the new item through a separate order in my shop.
European Union // 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the statutory right to cancel or return your order within 14 days, without providing any reason. As stated above, the item must be in its unused original condition.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the statutory right to cancel or return your order within 14 days, without providing any reason. As stated above, the item must be in its unused original condition.
Refunds
I will personally notify you once your return has been received and inspected. I will then inform you immediately whether the refund has been approved. Upon approval, you will automatically be refunded on your original payment method within 10 business days. Please keep in mind that banks or credit card companies may require additional processing time to post the refund.
If more than 15 business days have passed since I approved your return, please contact me at caesarmaximilian@gmail.com.
I will personally notify you once your return has been received and inspected. I will then inform you immediately whether the refund has been approved. Upon approval, you will automatically be refunded on your original payment method within 10 business days. Please keep in mind that banks or credit card companies may require additional processing time to post the refund.
If more than 15 business days have passed since I approved your return, please contact me at caesarmaximilian@gmail.com.